Last updated: January 2025
We collect: personal details you provide (name, email, address, phone), shipment data (origin, destination, contents), payment information (processed securely via our payment partners), and usage data from our website (IP address, browser type, pages visited).
Your information is used to: process and track shipments, communicate about your orders, comply with customs and legal requirements, improve our services, send marketing communications (with your consent), and prevent fraud.
We share your data with: carrier partners to fulfil deliveries, customs authorities as legally required, payment processors, and our technology providers under strict data processing agreements. We do not sell your personal data.
Shipment records are retained for 7 years to comply with UK tax and customs regulations. Account data is retained for 3 years after your last transaction. You may request deletion of non-legally-required data at any time.
Under UK GDPR, you have the right to: access your personal data, correct inaccurate data, request deletion, restrict processing, data portability, and object to processing for marketing purposes.
Our website uses essential cookies for functionality, analytics cookies (with your consent) to improve our service, and preference cookies to remember your settings. You can manage cookie preferences in your browser settings.
We implement industry-standard security measures including SSL encryption, access controls, regular security audits, and staff training. In the event of a data breach, we will notify affected users within 72 hours as required by law.
For privacy concerns or to exercise your rights, contact our Data Protection Officer at: dpo@swiftroutedeliveryservices.com or SwiftRoute Delivery Services, Data Protection Team, 12 Bishopsgate, London EC2N 4BQ.