Frequently Asked Questions

Visit our Track Parcel page and enter your tracking number. You'll receive a full timeline with all tracking events, current location, and estimated delivery date.

Your tracking number is in your booking confirmation email. It starts with "SRT" followed by 8 alphanumeric characters (e.g., SRT92837461).

Tracking events are updated at each scan point — typically every 4–12 hours for air shipments, and every 24 hours for ocean freight.

There can be a 12–24 hour delay after initial booking before the first scan appears. If no updates show after 48 hours, contact our support team.

We ship to 120+ countries worldwide. Some remote destinations may require additional transit time or have special documentation requirements.

Prohibited items include: hazardous materials, illegal substances, weapons, live animals, perishables without prior arrangement, and items restricted by the destination country's customs.

Standard parcels: up to 70kg and 200cm in any single dimension. For oversized or heavy freight, contact us for a custom freight quote.

Yes, we offer professional packaging services at our drop-off locations. For online bookings, we recommend using double-walled cardboard boxes with adequate internal padding.

Rates are based on actual weight vs. volumetric weight (whichever is greater), origin, destination, shipping method, and declared value for insurance.

No. Our quotes include all handling fees. Additional charges that may apply: remote area surcharges, fuel surcharges (disclosed upfront), and import duties/taxes (payable by the recipient unless DDP is selected).

Yes, we offer tiered pricing for accounts shipping 10+ parcels per month. Contact our sales team for an enterprise quote.

Yes, we provide full customs brokerage services in 40+ countries as part of our door-to-door service. Our team handles HS code classification, documentation, and duty calculations.

By default, duties and taxes are paid by the recipient (DDU). We also offer Delivered Duty Paid (DDP) service where the sender pays all import costs upfront — ask for this when booking.

Standard requirements: Commercial Invoice, Packing List, and a completed Customs Declaration form. Specific goods may require certificates of origin, phytosanitary certificates, or import permits.

Our driver will attempt redelivery the next business day and leave a delivery card. After 3 failed attempts, the parcel is held at our local depot for 5 business days before being returned.

Address changes can be made up to 24 hours before the first delivery attempt by contacting our support team with your tracking number.

Express Air: 1–3 business days. Standard Air: 3–7 business days. Ocean Freight: 15–30 days. These are estimates; we cannot guarantee delivery times due to potential customs delays.

Contact our sales team at solutions@swiftroutedeliveryservices.com or fill in our online quote form. Business accounts receive volume discounts, monthly invoicing, and a dedicated account manager.

Proof of delivery (POD) is automatically emailed to the sender upon delivery confirmation. You can also download it from the tracking page once the status shows "Delivered".